Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
you receive the wrong item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
All returned items must be in new and unused condition,
with all original tags and labels attached.
To return an item, please email customer service at [email protected]
to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number,contact us to send unstructions about return
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item,
we will process your return. Please allow at least thirty (30) days
from the receipt of your item to process your return.
Refunds may take 12 billing cycles to appear on your credit card statement,
depending on your credit card company.
If you have any questions concerning our return policy,
please contact us at: Customer Support
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